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About Us
We are one of the largest and progressive not-for-profit regional community services providers in South Australia. Established over 100 years ago, we are headquartered in Port Pirie with over 340 talented, qualified employees and over 170 dedicated volunteers.
Our positive, hands-on involvement in regional communities is rewarding and enriching, both for staff and for the people we work with.
Every day we celebrate diversity, thrive on inclusion and demand equity. We provide a collaborative, supportive and flexible working environment while constantly advocating for change to make things even better!
About You
We are always on the lookout for people who share our values and passion to join our team. We can offer you the chance to thrive in a career that makes a difference in people's lives.
If you are kind, compassionate, believe in a society that is fair and justice for all the community, then we want you!
Why Join Us
You will have:
Flexible working arrangements and salary packaging benefits.
An inclusive culture of dedicated, passionate and professional team members.
A seat at the table where grassroots changes/improvements are made to tackle social justice issues.
Access to an Employee Assistance Program and Wellbeing initiatives.
A career pathway with a comprehensive induction, as well as continuous training.
Ongoing support and professional development opportunities.
We recognise that diversity in our workforce enables us to better support our clients' aspirations and goals. So, if you are a person living with a disability, an Aboriginal and/or Torres Strait Islander person, part of the LGBTIQA+ community, from a culturally diverse group, have lived experience or are unique in any other way, we would love to hear from you.
We are proud to be a White Ribbon Accredited Workplace and a member of Pride in Diversity, and in 2021 we were ranked in the Top 10 Best Places to Work in Australia.
We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant.
The Client Services Officer is the first point of contact for people requiring or enquiring about Uniting Country SA services.
As the Client Services Officer, you will assist and respond to people who present at the front counter or phone in on the generic number. You will briefly listen to the person, determine their needs and what assistance is most appropriate, and ensure the person is connected with the programs that will address their immediate needs. Administration tasks are also part of this role.
Please view the Position Description for further information on the duties and responsibilities of the role.
This is an ideal opportunity if you are currently unemployed and/or returning from a career break!
Desired Skills and Experience
You will:
Be self-motivated, enthusiastic and a team player.
Have empathy and strong relationship building and communication skills.
Have knowledge of key barriers facing people with complex needs.
Have knowledge of Strength Based practices, crisis management and problem solving theories.
It is essential for you to have:
Current Australian Drivers Licence.
Relevant experience, in a paid or voluntary capacity.
A Certificate lV (or above) in a Human Services related discipline will be highly regarded.
You may also need to be available for some out of hours work and travel between Uniting Country SA sites or interstate as required.
Our process requires you to provide a Resume, Cover Letter and a statement addressing the Duties and Responsibilities contained within the Position Description. You will need to put this information in three (3) separate documents and upload each document.
Refer to the Uniting Country SA Guide to Applying for more information.
All offers of employment are subject to the screening and assessment requirements of the Children and Young People (Safety) Act 2017 and any other legislation that interacts with it.
Please contact Sheriden Tate on 0468 653 728 for any questions concerning this position and/or the salary range.
Let us know if you require assistance or adjustments to our recruitment process to better meet your needs. You can tell us by contacting Laiken Bell, People and Culture Officer via email at: careers@ucsa.org.au or by phone on: 0466 503 880.
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